James C Mke

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Carmel, Indiana

There CHAT / SUPPORT AND YOU WILL HAVE A BETTER CHANCE OF GOD GETTING SOMEONE ON the phone!

Well I simple want to register my account and I was looking for assistance. I type very simple, clear and easy to interpret questions under the support section.

You are directed to a BOT who can not interpret the even simplest of requests. Then try to get a human on the phone!!! you are redirected and redirected back into to a system to avoid actual customer service in the form of a living breathing human. I have now wasted 2 hours of my very busy life and frustrated is not even the word.

Terrible terrible website and more than terrible customer service. They should be ashamed of themselves.

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Cons:
  • Indefinate

Preferred solution: ACTUAL CUSTOMER SERVICE IN THE FORM OF A HUMAN

User's recommendation: CHANGE EVERYTHING

Peyman M Hxd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Change password

Network Solutions - Change password

Hi dear,

I am Mirzaei IKCO.COM domain holder.

Unfortunately i have forgotten my password in networksolutions. it gives an error message.

my account ID is : 6720****. could you please help solving this problem.

best regards

Mirzaei

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Preferred solution: change password and activate my domain

Helen B Soi

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Verified Reviewer

Can't get authorization code to transfer domain and cancel the service

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Due to recent significant life changes, including relocating to a different country, my contact information was changed, which includes my address, phone number, and email.

Unfortunately, I overlooked updating my password, which has now expired, necessitating an update. Regrettably, the notification for this update was sent to my previous email, which is now inaccessible to me.

In an effort to rectify this issue, I dutifully submitted two forms of identification to facilitate the change of my email associated with the account.

However, it seems this measure was insufficient, and your company is now requesting further personal information, which I am hesitant to provide.

Despite investing significant time over multiple phone calls, no progress has been made in resolving this issue. Compounding the matter, I am currently unable to access my domain-specific email for the next week, further complicating any resolution.

I am in a difficult position and urgently require your assistance in resolving this matter.

It's important to note that my primary concern is the retrieval of the necessary Authorization Code for the transfer of my domain name to an alternate service provider.

I request a solution that does not involve my inaccessible email address. Your immediate assistance in providing the Authorization Code is crucial to facilitate the transfer process.

View full review
Loss:
$870
Cons:
  • High prices for service
  • Poor customer service phone system
  • Inadequate customer service knowledge

Preferred solution: Authorization code on the email I provided

User's recommendation: Overpriced service, poor customer service... DO not recommend this company!

1 comment
Guest

They are never going to help you now that you have went online and gave them a horrible review.

Anonymous
map-marker Surrey, British Columbia

Formal Request for Resolution and Domain Transfer

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Dear Network Solutins,

I am writing to address a pressing issue regarding my account #3116**** with your company. My name is Helen Birchenko, and I have been a long-standing customer of your services.

However, I am currently extremely dissatisfied with the handling of my account and the requests being made.

Due to recent changes in my life, including relocation from US to Canada and the closure of my business in US, I updated my contact information, including my address, phone number, and email. Regrettably, I failed to update the password for my account, resulting in the system prompting an update, and I now find myself unable to access my account due to the expired email address associated with it.

In an attempt to rectify this issue, I provided official documents twice a government-issued photo ID and a billing document to verify my identity. Unfortunately, it seems these documents were not acknowledged in the process, and I am hesitant to share further personal information due to the unsatisfactory service and the termination of my business relationship with your company.

As I have already updated my personal information and due to the lack of verification capability for my current address, I am unable to comply with your request for additional verification. Furthermore, I object to the use of a QR code and the requirement to use my personal cell phone for information gathering, which I consider an intrusion on my privacy.

As I have terminated the service and no longer consider your company as my service provider, I kindly request the Authorization Code required to transfer my domain name to another service provider.

However, please note that I am currently unable to access my email for the next week.

I urgently request your assistance in providing the Authorization Code to lena.club16@***.com to initiate the transfer process without further delay.

Your prompt attention to this matter is greatly appreciated. Please contact me through an alternative method other than my email on file to discuss the necessary steps to finalize this domain transfer.

Thank you for your immediate attention to this matter.

Sincerely,

Helen Birchenko

Account Number #3316****

778-278-****

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Anonymous
map-marker Lima, Lima

They don’t solve the problem we have with our website , eventhough we have called several times and they don’t care.

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We pay Network Solutions for the hosting of our website and it doesnt work for months now and they dont give us any solution, it has been months now.

Very bad customer service.

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User's recommendation: Do not recommend Network Solutions

Anonymous
map-marker Lucknow, Uttar Pradesh

Network issue

My internet was not working and calls are also not working due to network issue i am very angry from these network issue if it not not resolve i am giong to port the sim

View full review

User's recommendation: Improve network

Cheryl L Oce

Lack of accountability and the WORST customer service

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Original review Jul 13, 2022

Found out I was being billed $3.49/mo for 5 years(?) for a feature that stopped working along the way at some point don't know when. This feature should sync my iPhone calendar with the *** online web calendar in the email platform.

I was putting things on both calendars and didn't realize it was no longer syncing. The recurring events stayed on both calendars but at some point new entries were not syncing. Not sure how many appts I missed during this time. Let NS know about it and they said they would issue a year's worth of credit.

They only credited $3.49 and when I called to follow up they said the BEST they would do is credit me one month $3.49. So they don't stand by their word either. They were more concerned about why I was asking "now." How about because I just noticed? So desperate to make a buck even if they have to STEAL it.

The web email platform closes whether you are active or not after a certain period of time and most of the time I have to try to login in a new browser several times with a new browser to get back in because it just doesn't work all the time. You can't cut/paste cells from excel into the text of an email without it getting all wonky. You can't compose a message and drag that box to your other monitor, so if you are attaching docs or reading from something else on your screen to include in that email you just have to push the text box around. You can rarely speak to someone who speaks clear english so hopefully you don't need too much help.

I wouldn't recommend this service at all and will be moving to another as soon as time permits. Up until recently they made it really difficult to see what they are billing you for. It's all there now although cumbersome to piece it all together. Probably part of the scam to rip you off.

Buyer beware. I tried to warn you.

View full review
Loss:
$100000
Cons:
  • How much time do we have

Preferred solution: anything other than NS would be an improvement

User's recommendation: go anywhere else

William B Vvq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Re activate account

Your company is still trying to change my credit card you have charged me sense 2021 of 121 dollars for an account that I don't have and never wanted and I won't that money back and for the company to stop try to get money from my account ndo

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User's recommendation: Stay far away from this company

Anonymous
map-marker Eatontown, New Jersey

The WORST service ever--Stay away!!!!!!!

Net Sol hosts my domain name based email. my email account has been suspended by network solutions for no reason 10 times in a month.

Takes hours to get it back running. All I get is a run-around. They have done nothing.

STAY AWAY from this company. Nothing but headaches.STAY AWAY...RUN

View full review
1 comment
Guest

Yes, getting sick and tired of NETSOL games with domains, email services, simple connections issues with email (and their "security updates" forcing me to abandon my Outlook email...I've used since 2007! I have had few problems since 2007 or so when I 1st started with NETSOL.

Last year or so it's been a nightmare...then the flipping billings never to be credited back to a card and constant reminders about expired purchases I: 1. Don't need anymore; 2. Were a flat out waste of money; 3.

Scare tactic upsells; etc.... Another customer probably looking to move domains, and future website builds, to another provider.

Bridget L Jer

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Verified Reviewer

Fraudulent use of my credit card

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Network Solutions - Fraudulent use of my credit card

Network Solutions is a scam. It's a website that offers domains to be able to promote your business.

I had to registered to use their site and automatically realized their services were not going to meet my needs. In my photo attached it says ordered and It's because they automatically set you up when you register. You have to cancel through the website. I received emails stating that my services were not fulfilled, and that's because I canceled immediately that night when I registered.

After multiple emails stating for me to renew my subscription, my credit card was charged without my authorization for $49.04. They refused to refund my money back. I paid for services I never used, never gave permission for my credit card to be illegally assessed, and I never wanted to utilize their offers sent to me. Use caution, this company is not reputable.

Their customer service was not accommodating, and I can almost guarantee the customer service representative REAL name was not John! Stay away from this unethical fake company being run from another country!

View full review
Loss:
$49
Cons:
  • Unauthorized use of my credit card

Preferred solution: Full refund

User's recommendation: No not promote your business with this company

Lory M Hai

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sherman Oaks, California

Poor service not sure how this works for others they just read scripted anwers

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no US local number your chat or call will divert to call center. process takes forever. I called and check our domain issues everyday they keep telling me 24 hours but honestly no updates.

Higher management should hire someone to check your customer service.

View full review

Preferred solution: US local numbers to help case to case basis.

User's recommendation: no not at all I will not other feel what I've been thru

Anonymous
map-marker Seabrook, Texas

Billing

I was billed by Network Solutions for a service I did not order. Hosting.

Initially, the representative said she would cancel the service so there wouldn't be any future billing and intimated that the payment made was not going to be refunded.

I requested a supervisor she asked while she was reaching out to one and while doing that she would handle the cancellation for the HOSTING and the sending of an email to confirm the cancellation of said service.

When the representative returned she sad she would be refunding the payment.

I also requested she cancel the renewal of the domain name as well and send me an email to that effect. Which she did.

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User's recommendation: I would always ask for manager or suepervisor as often time entry level do not have the authorization to provide credits

Pauline B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheshire, Connecticut

Bad company to deal with

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Several years ago they took money out of my credit card account without notify me, prior to taking the money. I try to retrieve all my money but that was impossible only got part of it.

today in 2021, they are still trying to steal my money even though I told them before they take money, please contact me and I asked them as several years ago to remove all my information out of my account. they won't let me answer to them via email and I had to wait almost an hour before I got attention. this time their customer service is very rude, interruptive and they don't listen. I had to repeat myself several times.

Making the situation even more frustrating.

this is Paramount to racketeering several years ago. To save yourself from getting ripped off, stay far away, stay far away, go to another company

View full review
Cons:
  • More cons no pros

User's recommendation: Stay away

Darwin S Noq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Do not use this company

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After a year of a special offer this company started auto billing me at an inflated rate for my domain and also charging me for monthly services I didn't request. When I tried to email to complain, they needed me to call customer service to address this issue.Whenever it got escalated I was sent back to the beginning of the queue and it never got resolved. This repeatedly happened and I don't have the time to keep sitting on hold.

View full review
Loss:
$300
Cons:
  • Charged me for unrequested services and were not contactable

Preferred solution: Full refund

User's recommendation: NEVER USE THIS COMPANY

Pauline B

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Cheshire, Connecticut

THEY STEEL YOU MONEY

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Several years ago they charged my cerdit card withoue notifying me. I want after them with no success in getting all my money back...

this is paramount to racketeering. Customer service is rude they talk over you, they don't listen you have to repeat yourself numerous times be safe, don't give them their credit your credit card because they will charge without your knowledge stay away stay far, far away.

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User's recommendation: Stay away

David P Odi

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Verified Reviewer

Very unhappy

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Updated by user Oct 07, 2021

still on hold

Original review Oct 07, 2021

service lack of knowledge on your part. help line is a joke. why do i have to right 100 symbols,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,

View full review

Preferred solution: Let the company propose a solution

User's recommendation: dont buy this products ive been on hold so far for 1 hour . i keep getting passed around. terrible service and everyone as they are passing me off to another person says is there something else i can help you with!!! what you haven't helped me so far.

About

Related Companies

Webcom, Register Com, Scoot, Yodle, SnapNames

Summary

Network Solutions is an official domain names registrar. The company offers web hosting, domain names, web design, web site promotion, and so much more services at low rates. Network Solutions was founded in 1993. At the present time the company is recognized as a leading and most experienced company that specializes in web hosting and domain names selling. The company offers its customers a choice of numerous extensions, protection with private information, renew, transfer, and so much more. Network Solutions provides a free domain name with every web hosting annual package.

Besides, Network Solutions provides technical support twenty-four hours a day, seven days a week.

Network Solutions reviews and complaints

Network Solutions is ranked 97 out of 394 in Hosting category

Area Served

Canada, USA

Payment Methods

PayPalVISA

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